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Health & Safety | Lough Eske Castle

Health & Safety

Covid-19 Update 

 

To all our valued guests, industry colleagues and friends, Lough Eske Castle is now open in accordance with revised Government Guidelines. 

Our hotel including our swimming pool, gym and CARA Organic Beauty Spa is open for treatments from the 3rd of July 2020.

The health and safety of our team members and our guests remain paramount.  We have prepared a new programme called A New Clean that will offer you assurance and peace of mind when you stay at Lough Eske Castle.  Our New Clean programme is fully compliant with the guidelines issued by the HSE, Irish Government and the Irish Hotel Federation.

Whilst some of our new protocols will be visible throughout Lough Eske Castle, others will be combined into our service offerings, and the majority will take place in the back-of-house in advance of your stay. In all cases, your well being and that of our colleagues will remain our priority, to ensure you continue to have a relaxing and a well-deserved break at Lough Eske Castle. Please find below detailed information on any changes with regards to each stage of your stay. 

Should you have any queries please do not hesitate to contact our team on 00353749725100 or via email reservations@lougheskecastlehotel.com to answer any queries you may have.

We look forward to welcoming you all back to Lough Eske Castle later this summer. 

 

Dónal Cox

General Manager

  • Valet parking will not be available during this time however our Doormen and Concierge team will be delighted to assist you with your arrival at the hotel 
  • Visible signage outlining hygiene protocols at the hotel have been placed around the property, and our colleagues will observe social distancing whilst checking you in and out
  • Contactless payment options and e-mail receipts are available and will be encouraged. Where this is not possible, payment terminals will be disinfected before and after each transaction
  • Room key cards will be disinfected with medical-grade antimicrobial agent after each stay
  • Frequent cleaning and sanitising of all surfaces and touch points is being carried out throughout the hotel 
  • Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing
  • Hand sanitiser stations are available throughout the hotel at every necessary location
  • Signage will remain in place throughout our public areas to remind our guests to observe social distancing and hand washing
  • Doorways will be left open where allowed to reduce contact, and elevator usage will be monitored to limit capacity and ensure priority access for those in need

  • A thorough cleaning and sanitising programme is in place for all guest bedrooms and bathrooms in preparation for your arrival with specific extra attention being given to all touch points throughout
  • All additional collateral, furnishings and non-essential items will be removed from our bedrooms so we can focus on the highest levels of cleanliness
  • Linens will be washed at a minimum of 70°C for at least 25 mins to kill potential bacteria
  • Newspapers, magazines, and all paperwork will be removed from guestrooms and replaced by our complimentary PressReader App which grants you access to over 7,000 newspapers and magazines via your own personal devices
  • Guest directories are available to view on your television, up to date menus and information on the hotel are also updated on the hotel website 

  • In order to maintain social distancing, all breakfast, dinner, lunch and afternoon tea bookings are to be made in advance to secure availability.  Please contact our Reservations team on 00353749725100 to make your reservation 
  • All dining services will now have the option of in-room and takeaway, in addition to table service in our restaurants and bars
  • Buffet services will be replaced by comprehensive menus for breakfast, lunch, afternoon tea, and dinner which our team of service staff will deliver with the utmost care and attention.
  • Menus will be replaced where possible with digital offerings or single use copies that are disposed of after use.
  • A reduced number of tables will be placed in zigzag patterns to ensure social distancing and avoid guests facing each other
  • Tableware including all used and unused wares, condiments, place mats, and linens will be removed and disinfected after each party has left. Tabletops and chair arms will also be disinfected after each seating


Dining Menus and Information
  • Spa treatments rooms and the relaxation room are open, treatments of 45 minutes or more are available.  Please click to visit our CARA Organic Beauty Spa website page for more information on treatments and how to book
  • Our swimming pool and gym are open with allocated time slots of 45 minutes to ensure social distancing measures are maintained.  If you would like to arrange a time to use the gym and pool please kindly contact our Spa team on 00353749743113 or email: spa@lougheskecastlehotel.com 
  • Our pool is constantly being monitored and an intensive cleaning programme is carried out through the day focusing on high volume areas and touch points
  • An enhanced educational and training program for all employees will run continuously, to ensure the utmost levels of safety and security throughout all areas of our operations
  • Any local health guidelines around the wearing of Personal Protective Equipment will be strictly adhered to by our teams across all departments from guest services to back-of-house and kitchens
  • A robust hand washing program is in place with all employees required to thoroughly wash their hands every 60 minutes, with records kept