Job Title: Reservations Agent
Lough Eske Castle is the only five-star hotel in North-West of Ireland, set in the foothills of the Bluestack Mountains, Donegal. Recently awarded a Great Place to Work certification, the hotel offers spacious accommodations, hotel packages, wedding and meeting spaces, and various dining options.
Key Responsibilities:
- Process all reservation requests received by phone or email in a professional, friendly and efficient manner
- Maintain good knowledge of hotels services, packages and rates and upselling where possible
- Perform job as set by company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Ensure guest history accounts and preferences are kept current
- Review no show reservations and process charges according to hotel policy
- Monitor waitlists and determine priority of guests to be contacted for room availability.
- Accommodate all guest requests in an accurate and efficient manner.
- Communicate VIP, repeat guest and other guest information and requests to relevant departments
- Lateral assistance to the Front Desk including check-ins and check-outs
- Protect company assets; protect the privacy and security of guests and co-workers
- Carrying out any additional duties as required
Qualifications:
Essential:
- Leaving Certificate or equivalent
- Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
- Confident IT skills including outlook, word and excel
- Flexible approach to work including weekends
Desirable:
- A college education or training in the hospitality industry
- Previous experience as a reservationist in a luxury market
- Knowledge of Hotsoft PMS
- Fluency in a second language, preferably French, German, Spanish
- Ability to work in a fast-paced environment and under pressure
Benefits:
- Competitive salary and performance based bonuses
- Onsite car parking
- On-the-job training
- Complimentary meals whilst on duty
- Cycle to work scheme
- Flexible working hours
- Learning and development opportunities
- Social events
- Employee rates for the hotel and discount on spa treatments, spa products and dining
- Career development opportunities within our international hotel group
How to Apply: If you are ambitious and want to join our exciting team at Lough Eske Castle, send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com
Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality!