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Reservations Agent

Job Title: Reservations Agent

Lough Eske Castle is the only five-star hotel in North-West of Ireland, set in the foothills of the Bluestack Mountains, Donegal. Recently awarded a Great Place to Work certification, the hotel offers spacious accommodations, hotel packages, wedding and meeting spaces, and various dining options. 

Key Responsibilities:

  • Process all reservation requests received by phone or email in a professional, friendly and efficient manner
  • Maintain good knowledge of hotels services, packages and rates and upselling where possible
  • Perform job as set by company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Ensure guest history accounts and preferences are kept current
  • Review no show reservations and process charges according to hotel policy
  • Monitor waitlists and determine priority of guests to be contacted for room availability.
  • Accommodate all guest requests in an accurate and efficient manner.
  • Communicate VIP, repeat guest and other guest information and requests to relevant departments
  • Lateral assistance to the Front Desk including check-ins and check-outs
  • Protect company assets; protect the privacy and security of guests and co-workers
  • Carrying out any additional duties as required

Qualifications:

Essential:               

  • Leaving Certificate or equivalent
  • Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
  • Confident IT skills including outlook, word and excel
  • Flexible approach to work including weekends

Desirable:

  • A college education or training in the hospitality industry
  • Previous experience as a reservationist in a luxury market
  • Knowledge of Hotsoft PMS
  • Fluency in a second language, preferably French, German, Spanish
  • Ability to work in a fast-paced environment and under pressure

Benefits:

  • Competitive salary and performance based bonuses
  • Onsite car parking
  • On-the-job training
  • Complimentary meals whilst on duty
  • Cycle to work scheme
  • Flexible working hours
  • Learning and development opportunities
  • Social events
  • Employee rates for the hotel and discount on spa treatments, spa products and dining
  • Career development opportunities within our international hotel group

How to Apply: If you are ambitious and want to join our exciting team at Lough Eske Castle, send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com

Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality!