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Reservations Supervisor

Job Title: Reservations Supervisor

Luxury Hotel Excellence Awaits You!
Lough Eske Castle have an exciting opportunity for a Reservations Supervisor to join our award winning hotel. The successful candidate will be responsible for the Reservations Team and support the Revenue Manager in the daily operations of the department.

Key Responsibilities:
Ensure reservations are processed in a pleasant and professional manner.
Maximise room revenue and ensure the revenue targets are met.
Manage incoming calls for day to day reservations and advanced bookings in an efficient and pleasant manner.
Oversee and manage all aspects of the hotel's rooms division, including front office, housekeeping, and guest services.
Monitor and check individual reservations, measuring accuracy, detail and price
Assist with training and development of the team
Work closely with all departments ensuring guest amenities and special requests are communicated to the relevant department and that guest information is kept up to date to enhance personalised service

Qualifications:
A proven track record in reservations is an advantage
Knowledge of property management systems, hotsoft would be an advantage
Excellent knowledge of Microsoft Office Programs including Outlook and Excel a distinct advantage
Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests
Fluency in a second language would be preferrable but not essential

Benefits:
Competitive salary and performance-based bonuses.
Health and wellness programs.
Career development opportunities within our international hotel group.

How to Apply: If you are ambitious and want to join our exciting team at Lough Eske Castle Hotel Send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com by 20th April 2024.
Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality!